Privacy Policy - Removal Van Brixton

This Privacy Policy explains how Removal Van Brixton collects, uses, stores, shares, and protects personal data when providing removal van services. It applies to all Removal Van Brixton customers in the area, including individuals, households, landlords, tenants, and business clients who request or receive our services.

We are committed to handling personal data in line with the UK GDPR and the Data Protection Act 2018. This policy is written to be clear and transparent so that you understand what information we collect, why we collect it, how long we keep it, and what rights you have over your data.

1. Who We Are

Removal Van Brixton provides removal van and related moving services in the Brixton area. For the purposes of data protection law, we are the data controller for the personal data we collect in connection with our services. This means we decide how and why your personal data is processed.

This policy applies whenever you:

Request a quote or booking
Communicate with us about a move
Use our removal van services
Provide feedback or make a complaint
Interact with us as a customer, supplier, or business contact

2. Data We Collect

We only collect personal data that is necessary for providing our services, managing customer relationships, meeting legal obligations, and improving operations. The types of data we may collect include:

Personal Identification Information

Name
Residential or business address
Billing details
Email address
Telephone number

Service and Booking Information

Move date and times
Collection and delivery addresses
Property access details
Inventory or item descriptions
Special instructions relating to the move

Payment and Transaction Information

Payment status
Invoice details
Transaction references

We do not usually store full card details ourselves if payment is processed by a secure third-party payment provider.

Communication Records

Emails, messages, or call notes
Customer service correspondence
Complaint or dispute information

Technical and Usage Data

IP address
Device and browser information
Basic website or service interaction data, where applicable

We generally do not seek to collect special category data. If you choose to provide information that is sensitive, we will only process it where necessary and where a lawful basis applies.

3. How We Use Your Data

We use personal data for specific and limited purposes, including:

Providing quotes and managing bookings
Planning, delivering, and completing removal services
Processing payments, refunds, and invoices
Communicating about service updates, access issues, or schedule changes
Responding to enquiries, complaints, and requests
Maintaining business records and financial accounts
Meeting legal, tax, insurance, and regulatory obligations
Preventing fraud, misuse, and security incidents

We will not use your data for purposes that are incompatible with those described in this policy unless we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis to process your personal data. Depending on the situation, Removal Van Brixton may rely on one or more of the following bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes taking bookings, arranging the move, sending invoices, and fulfilling agreed services.

Legal Obligation

We may need to process and keep certain data to comply with legal requirements such as accounting, tax, insurance, and record-keeping obligations.

Legitimate Interests

We may process data where it is reasonably necessary for our legitimate business interests, such as improving service quality, managing administration, responding to queries, and protecting against fraud, provided these interests do not override your rights and freedoms.

Consent

Where required, we will ask for your consent before processing data. If consent is used, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

Vital Interests

In rare cases, we may process data to protect someone’s life or safety.

5. Data Sharing and Processors

We may share your personal data with trusted third parties that help us provide our services. These third parties act as processors or, in some cases, independent controllers. We only share the minimum data necessary and require appropriate safeguards.

Examples of Processors and Service Providers

Payment processors for secure transaction handling
Accounting or bookkeeping providers
IT support, hosting, and data storage providers
Customer communication tools
Insurance providers where relevant to claims or incidents

We may also disclose data to legal advisers, regulators, law enforcement, or courts when necessary to comply with the law or to protect our rights, customers, or staff.

All processors are required to protect your personal data, use it only on our instructions, and comply with applicable data protection laws.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Retention periods vary depending on the nature of the data and the reason it was collected.

Booking and service records: retained for a reasonable period after the service is completed
Financial and tax records: retained for the period required by law
Customer communications: retained as long as needed to handle queries, disputes, or service history
Complaint records: retained for review, legal defence, and compliance purposes

When data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure systems, staff confidentiality obligations, and careful selection of third-party processors.

While no system is completely secure, we work to reduce risks and respond promptly to any suspected data incident.

8. Your Rights

As a data subject under UK GDPR, you have a number of rights in relation to your personal data. These include:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to ask us to correct inaccurate or incomplete data
Right to erasure: to request deletion of your data in certain circumstances
Right to restriction: to ask us to limit processing in certain situations
Right to data portability: to receive your data in a structured, commonly used format where applicable
Right to object: to object to processing based on legitimate interests or direct marketing
Right to withdraw consent: where processing is based on consent

You also have the right to raise concerns with the relevant data protection authority if you believe your data has been handled unlawfully.

9. Automated Decision-Making

We do not normally use fully automated decision-making or profiling in a way that produces legal or similarly significant effects. If this changes, we will update this policy and provide appropriate information about the logic involved, the significance of the processing, and your rights.

10. Children’s Data

Our services are intended for adults arranging removals. We do not knowingly collect personal data from children except where it is necessary in connection with household services and only with appropriate adult involvement.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. Any updates will take effect when published, and we encourage customers to review this policy periodically.

12. Contact and Complaints

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your data is handled, you can raise the issue through the usual service communication channels provided at the time of booking or enquiry. You also have the right to complain to the relevant supervisory authority if you are dissatisfied with our response.

By using the services of Removal Van Brixton, you acknowledge that you have read and understood this Privacy Policy.