Terms and Conditions
Removal Van Brixton Service Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Brixton provides removal, transportation, and related services to customers. By placing a booking, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Customer means the person, firm or company who requests or purchases the services of Removal Van Brixton.
Services means any removal, transportation, loading, unloading, packing, storage, or related services provided by Removal Van Brixton.
Goods means the items, furniture, personal belongings, equipment or other property that the Customer requests Removal Van Brixton to handle, move, or store.
Contract means the agreement between the Customer and Removal Van Brixton for the provision of Services, incorporating these Terms and Conditions.
Service Area means the typical operating area for our removal services, primarily focused on Brixton and surrounding districts, while also covering other locations by arrangement.
2. Scope of Services
Removal Van Brixton provides domestic and commercial removal services, including the collection, transport and delivery of Goods, as well as optional assistance such as loading and unloading, packing, and short-distance furniture moves.
The exact scope of the Services to be provided, including the addresses, dates, times, expected duration, and any additional requirements, will be agreed with the Customer at the time of booking and confirmed in a written or electronic booking confirmation.
Any Services not expressly stated in the booking confirmation will be considered additional services and may incur extra charges, subject to availability and agreement between the parties.
3. Booking Process
Bookings may be requested through our online forms or other methods we make available from time to time. A booking is not confirmed until Removal Van Brixton issues a booking confirmation and, where applicable, receives any required deposit or prepayment.
When making a booking, the Customer must provide accurate and complete information, including but not limited to collection and delivery addresses, access details, dates and times, the approximate volume and nature of the Goods, and any special handling requirements.
The Customer is responsible for informing Removal Van Brixton of factors that may affect the Services, such as restricted parking, narrow access roads, controlled parking zones, stair-only access, lifts with limited capacity, or local vehicle restrictions. Failure to disclose such information may result in additional charges or delays.
Removal Van Brixton reserves the right to refuse any booking at its sole discretion, including where the requested Services fall outside the Service Area or where, in our reasonable opinion, the work cannot be carried out safely or lawfully.
4. Quotations and Pricing
Any quotation provided by Removal Van Brixton is based on the information supplied by the Customer and is valid only for the period stated on the quotation, or if no period is stated, for 30 days from the date of issue.
Quotations may be given on a fixed price basis or an hourly rate basis. The quotation will specify what is included, such as the number of movers, size of vehicle, estimated time, and any additional services. Parking charges, congestion or clean air zone charges, tolls and similar charges may be charged in addition, where applicable.
Removal Van Brixton reserves the right to amend the quoted price if:
1. The Customer's requirements change after the quotation is issued.
2. The information provided by the Customer was incomplete or inaccurate.
3. Additional time, labour, or equipment is reasonably required due to unforeseen difficulties, such as restricted access, long carry distances, or the presence of Goods that are exceptionally heavy, bulky, or fragile.
The Customer will be informed of any adjustment to the quotation as soon as reasonably possible. If the Customer does not accept the revised price, Removal Van Brixton may cancel the booking without further liability, subject to any applicable refund in accordance with the cancellation terms.
5. Payments
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, the following will apply:
1. For domestic Customers, payment is typically required in full on or before the day of the move, and may include a deposit payable at the time of booking.
2. For commercial Customers or ongoing accounts, payment terms may be agreed separately, subject to credit checks and written confirmation.
Payment must be made using the accepted methods specified by Removal Van Brixton. All payments must be made in the currency indicated in the quotation or invoice.
If the Customer fails to make any payment when due, Removal Van Brixton reserves the right to:
1. Suspend or cancel the Services.
2. Charge interest on overdue amounts at a reasonable rate from the due date until the date of actual payment.
3. Retain possession of any Goods in our custody until full payment is received, subject to applicable law.
6. Cancellations and Amendments
If the Customer wishes to cancel or amend a booking, they must notify Removal Van Brixton as soon as possible. The following cancellation terms apply unless otherwise stated in writing:
1. For cancellations with more than 7 days notice before the scheduled service date, any deposit paid may be refundable, less any reasonable administrative costs.
2. For cancellations between 3 and 7 days before the scheduled service date, Removal Van Brixton may retain part or all of the deposit to cover allocated resources and lost opportunity.
3. For cancellations with less than 3 days notice, or where the Customer fails to be present or fails to provide access at the agreed time, Removal Van Brixton may charge up to the full quoted price.
Amendments to the date, time, or scope of Services are subject to availability and may affect the price. If Removal Van Brixton is unable to accommodate a requested change, the original booking will remain in place unless cancelled by the Customer under the above terms.
Removal Van Brixton reserves the right to cancel or reschedule a booking due to reasons beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, any prepayments will be refunded or the Services rescheduled by agreement, and Removal Van Brixton will not be liable for any indirect or consequential loss arising from such cancellation.
7. Customer Responsibilities
The Customer is responsible for:
1. Ensuring that all Goods to be moved are properly packed, secured, and ready for transport, unless Removal Van Brixton has agreed to provide packing services.
2. Obtaining and paying for any required parking permits, suspensions, or permissions required at collection and delivery addresses, unless expressly agreed otherwise.
3. Ensuring suitable access for the removal vehicle and staff at both collection and delivery points, including arranging any necessary permissions from neighbours, building management or local authorities.
4. Being present or represented by an authorised person at the collection and delivery addresses for the duration of the Services, to provide instructions and to check Goods on completion.
5. Disconnecting, defrosting, and securing appliances prior to removal, and ensuring that any gas, electrical or plumbing disconnections or reconnections are carried out by qualified persons.
6. Notifying Removal Van Brixton of any Goods that require special care, are particularly valuable, fragile, or unusual, or that carry any special risk.
The Customer must not ask Removal Van Brixton to move any items that are prohibited, dangerous, illegal, or unsuitable for transport, as further described in these Terms and Conditions.
8. Items Not Accepted and Waste Regulations
Removal Van Brixton operates in compliance with relevant waste and environmental regulations. The Services are primarily for the removal and transport of personal and commercial Goods, not for waste clearance or disposal, unless expressly agreed as a separate waste service and carried out in accordance with applicable regulation.
The Customer must not include or present any of the following for removal unless expressly agreed in writing:
1. Hazardous materials, including but not limited to explosives, flammable liquids, gas cylinders, chemicals, paints, solvents, asbestos, or biological waste.
2. Illegal items or substances, including those whose possession or transport is prohibited by law.
3. Perishable goods that may deteriorate, leak or cause damage during transport.
4. Any waste material that requires specialist licensing or authorised disposal methods.
If Removal Van Brixton attends a job and finds that Goods include prohibited or hazardous items, we may refuse to move all or part of the load, and the Customer may still be charged, including for any delay or necessary cleaning or decontamination.
Where Removal Van Brixton agrees to remove unwanted items or waste, such work will be carried out in accordance with relevant waste management obligations. The Customer is responsible for accurately describing the materials to be removed so that the correct arrangements can be made.
9. Liability and Limitations
Removal Van Brixton will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section.
Removal Van Brixton will not be liable for:
1. Loss or damage arising from the Customer's failure to properly pack, secure, or label Goods, unless packing services have been provided by us.
2. Loss or damage to items of a fragile nature or items with inherent defects, including but not limited to glass, china, artwork, or items assembled from flat-pack components, unless we have specifically agreed to provide special handling.
3. Loss or damage caused by wear and tear, gradual deterioration, or pre-existing damage.
4. Loss or damage caused by circumstances beyond our reasonable control, including but not limited to accidents on the road, weather conditions, traffic delays, or actions of third parties.
5. Indirect or consequential losses, such as loss of profit, loss of opportunity, or inconvenience, arising from delays or failure to perform the Services.
Subject to applicable law, the total liability of Removal Van Brixton for loss or damage to Goods or other property, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount, which will be communicated upon request or may be specified in the quotation or booking confirmation.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
10. Claims and Complaints
If the Customer believes that any loss, damage, or other issue has arisen in connection with the Services, they must notify Removal Van Brixton as soon as reasonably practicable, providing full details of the issue and any supporting evidence.
Visible loss or damage should be reported on completion of the Services or within a short time thereafter. For non-visible damage or loss, the Customer should notify Removal Van Brixton within a reasonable period after becoming aware of the issue.
Removal Van Brixton will investigate any complaint or claim and may request photographs, receipts, or other documentation. The Customer must cooperate reasonably with our investigation. Any offer of settlement will be made on a fair and reasonable basis in line with these Terms and Conditions and applicable law.
11. Access, Parking and Local Restrictions
The Customer is responsible for ensuring that there is suitable legal parking close to the collection and delivery addresses. This may include arranging permits, temporary suspensions, or payment of parking charges in local streets and zones.
If the removal van cannot be parked within a reasonable distance due to restrictions, the Customer accepts that additional time may be required for loading and unloading and that additional charges may apply. Removal Van Brixton is not responsible for fines incurred due to incorrect information supplied by the Customer regarding parking or access.
Where local regulations or building rules apply, such as limited access hours or restrictions on loading in certain streets, the Customer must inform Removal Van Brixton at the time of booking and ensure that any necessary consents are obtained.
12. Delays and Waiting Time
While Removal Van Brixton will use reasonable efforts to adhere to agreed dates and times, all timings are estimates and may be affected by traffic, weather, access issues, or other factors beyond our control.
If Removal Van Brixton is delayed in starting or completing the Services due to circumstances caused or contributed to by the Customer, such as lack of access, incomplete packing, or keys not being available, waiting time may be charged at the applicable hourly rate.
Removal Van Brixton will not be liable for any loss or expense incurred by the Customer due to delays, provided such delays are not the result of our negligence or wilful default.
13. Insurance
Removal Van Brixton maintains appropriate insurance cover for its operations as required by law. Details of the relevant cover and any limits or exclusions are available on request.
The Customer is responsible for arranging any additional insurance they consider necessary to cover the full value of their Goods or any particular risks, including cover during transit or temporary storage.
14. Data Protection and Privacy
Removal Van Brixton collects and processes personal data only to the extent necessary to provide and manage the Services, administer bookings, handle payments, and meet legal obligations.
Personal information will be handled securely and will not be sold to third parties. It may be shared with trusted suppliers or partners only where required for the performance of the Services or where required by law.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with the Services or the Contract shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Removal Van Brixton.
16. General Provisions
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
No failure or delay by Removal Van Brixton in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
The Contract is between the Customer and Removal Van Brixton. No other person shall have any rights to enforce any of its terms.
Removal Van Brixton reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless changes are required by law or with the Customer's agreement.